Dell has uncovered a data breach affecting customers who bought something from the PC maker. Affected customers received an email on Wednesday notifying them about the breach. “We are currently investigating an incident involving a Dell portal, which contains a database with limited types of customer information related to purchases from Dell,” the PC maker wrote.
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The company didn’t say which portal was affected or how many users were ensnared. But in a statement, Dell said only name, physical address, and certain Dell hardware, along with order information, was exposed in the breach. “It did not include financial or payment information, email address, telephone number, or any highly sensitive customer data,” the company added. In response, the company says it’s already taken measures to contain the breach, including notifying law enforcement. The company also hired a third-party forensics firm to help it investigate the incident. “We continue to monitor the situation and take steps to protect our customers’ information,” Dell added. “Although we don’t believe there is significant risk to our customers given the type of information involved, we are taking proactive steps to notify them as appropriate.”
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The warnings come over a week after a hacker began selling access to a database that allegedly contains 49 million Dell customer records. “The alleged data encompasses information on systems purchased from Dell between 2017 and 2024, comprising a comprehensive repository of customer details,” according to Daily Dark Web, which notes the stolen information includes full names and addresses. It’s unclear if the Dell-reported breach and the hacker’s sale are connected. The company didn’t immediately respond to a request for comment. In the meantime, Dell is warning affected users to stay vigilant. If a cybercriminal stole data from the company, they could use that information to target individual customers. The PC maker warned customers to watch out for strange activity on their Dell accounts and potential tech support scams.
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